Business Operations • Lead

Who you are

You have a strong background in order management and billing operations, with a proven track record of overseeing the complete order-to-invoice lifecycle. Your experience includes designing and implementing systems that ensure accuracy and compliance in billing processes. You are a strategic thinker who can blend operational execution with process design, and you thrive in cross-functional collaboration environments. You understand the importance of operational excellence and have the skills to build the necessary workflows and controls to support rapid growth. You are comfortable working in a hybrid model and are open to relocation if necessary.

Desirable

Experience in a technology-driven environment is a plus, as is familiarity with revenue systems and engineering collaboration. You have a knack for optimizing systems and processes, ensuring that data flows seamlessly through various platforms. Your leadership style encourages team collaboration and innovation, and you are committed to fostering an inclusive workplace.

What you'll do

In this role, you will oversee the Order to Cash (OTC) team, ensuring that all commercial transactions are managed efficiently from order intake through to billing and collections. You will design and operate the end-to-end order management function, ensuring that all contract, provisioning, and pricing data is accurately processed. You will partner closely with Revenue Systems, Engineering, and Go-To-Market teams to shape the operational strategy that supports OpenAI's mission. Your hands-on leadership will be critical in scaling the OTC function to meet the demands of a growing organization. You will establish systems and controls that ensure compliance and operational excellence, and you will be responsible for building workflows that enhance efficiency and accuracy in billing operations.

What we offer

OpenAI offers a hybrid work model, allowing you to work three days in the office each week. We provide relocation assistance for new employees to ensure a smooth transition. Our team is dedicated to ensuring that artificial general intelligence benefits all of humanity, and you will play a key role in shaping the future of technology through your work in operations. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.