Customer Success • Mid-Level

Who you are

You have a strong background in technical integration and customer advisory, with experience in guiding organizations through the adoption of advanced technologies. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, as you ensure that customers understand the full value of AI solutions. You thrive in collaborative environments, working closely with sales, product, and engineering teams to drive customer success. You are adept at identifying new use cases and have a keen understanding of how to map workflows to maximize impact.

You possess a blend of technical leadership and program management skills, allowing you to oversee deployment plans and guide customers toward high-impact use cases. Your experience in managing customer relationships enables you to drive account health and adoption effectively. You are passionate about helping organizations leverage AI to transform their workflows and enhance productivity.

What you'll do

As an AI Success Engineer at OpenAI, you will be the primary post-sales point of contact for some of our most important customers. Your role will involve driving account health and adoption by ensuring that customers are technically ready to implement OpenAI's solutions. You will identify new use cases and deliver measurable value, guiding customers through the entire process from deployment to scaled enterprise adoption.

You will partner deeply with customer teams, mapping workflows and leading configuration and enablement efforts. Your responsibilities will include overseeing deployment plans and ensuring that customers are equipped to showcase the full value of our platform. You will collaborate closely with sales, solutions architecture, product, and research teams to ensure a seamless customer experience across all touchpoints.

Success in this role means accelerating adoption and increasing customer activation depth. You will guide strategic use cases that lead to production and help shape how AI changes work and innovation within organizations. Your insights and expertise will play a crucial role in transforming customer engagements into success stories that highlight the impact of AI.

What we offer

At OpenAI, we believe in the potential of artificial intelligence to solve global challenges. We offer a collaborative work environment where you can make a significant impact on how organizations leverage AI. You will have the opportunity to work with a diverse range of customers, from fast-growing digital natives to large global enterprises, government agencies, and educational institutions. We are committed to providing reasonable accommodations to applicants with disabilities and fostering an inclusive workplace culture.