Operations Manager • Lead

Who you are

You have a proven track record in managing teams and leading projects, with a focus on delivering high customer satisfaction. Your experience includes overseeing complex project deployments and ensuring they are completed on time and within budget. You excel at translating strategic objectives into operational processes, fostering collaboration across various functions, and optimizing processes to align with organizational goals. You are passionate about team development and have a knack for portfolio management, ensuring that your team is equipped to meet the challenges of project delivery.

Desirable

Experience in the public sector or with ERP solutions is a plus, as is familiarity with AI technologies. You thrive in environments that require adaptability and strategic thinking, and you are committed to continuous improvement in both team performance and project outcomes.

What you'll do

In this role, you will lead a diverse team that may include Project Managers and Implementation Consultants, guiding them through the complexities of project execution. You will be responsible for ensuring that all projects are delivered successfully, which includes managing timelines, budgets, and customer expectations. Your leadership will be crucial in developing your team's skills and capabilities, fostering a culture of collaboration and accountability. You will also oversee multiple projects simultaneously, ensuring that each aligns with the broader goals of OpenGov and delivers maximum ROI for our clients.

You will work closely with the Director of Professional Services and other senior leaders to translate strategic objectives into actionable plans. Your role will involve regular communication with stakeholders to ensure alignment and transparency throughout the project lifecycle. You will also be tasked with identifying opportunities for process optimization, implementing best practices, and driving initiatives that enhance project delivery and customer satisfaction.

What we offer

OpenGov offers a performance-based culture where your contributions are recognized and rewarded. You will have the opportunity to make a significant impact on the public sector through innovative solutions that enhance government efficiency and accountability. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to power more effective and accountable government for every community.