Customer Support • Entry-Level

Who you are

You have experience in customer service, cashier, sales, or hospitality — you understand the importance of creating a positive experience for members and are passionate about helping others. You are bilingual in English and Spanish, allowing you to connect with a diverse range of members and provide exceptional service. You thrive in a team environment and are eager to contribute to a culture of inclusivity and belonging.

You possess strong listening skills and can empathize with members' needs — you enjoy engaging with people and are committed to making their experience with Oportun as rewarding as possible. You are adaptable and can handle various member interactions, ensuring that each member feels valued and understood.

What you'll do

As a Member Loyalty Representative, you will be the first point of contact for our members, assisting them with their inquiries and providing information about our services. You will create a welcoming atmosphere, ensuring that members feel comfortable and supported throughout their interactions with Oportun. Your role will involve actively listening to members' concerns and providing tailored solutions to meet their needs.

You will work closely with your team to foster a collaborative environment, sharing insights and best practices to enhance the member experience. You will also participate in training sessions to continuously improve your skills and knowledge about Oportun's offerings, ensuring that you can provide accurate and helpful information to members.

What we offer

At Oportun, you will be part of a mission-driven organization that values diversity and inclusion. We offer a supportive work environment where you can grow your career while making a positive impact on our members' financial futures. You will have access to ongoing training and development opportunities, allowing you to enhance your skills and advance within the company. We celebrate our employees' contributions and encourage you to share your perspectives as we work together to fulfill our mission.