Customer Support • Entry-Level

Who you are

You have experience in customer service, cashier, sales, or hospitality — you understand the importance of creating a positive experience for members and are passionate about helping others. Your bilingual skills in English and Spanish allow you to connect with a diverse range of members, ensuring that everyone feels valued and understood.

You thrive in a team-oriented environment where collaboration and inclusivity are prioritized. You are empathetic and patient, always willing to listen to members' needs and provide tailored solutions. Your ability to communicate effectively in both languages enhances your capability to serve our members better.

What you'll do

As a Member Loyalty Representative, you will be the first point of contact for our members, assisting them with their inquiries and providing exceptional service. You will engage with members at various touchpoints, ensuring they feel supported and valued throughout their journey with Oportun. Your role will involve listening to their concerns, answering questions, and guiding them through our services.

You will also contribute to fostering a welcoming and inclusive atmosphere within the team, participating in employee resource groups and initiatives that promote diversity and equity. Your efforts will help Oportun fulfill its mission of delivering affordable credit to those left out of the financial mainstream.

What we offer

Oportun provides a unique work environment that emphasizes belonging and inclusivity. You will be part of a mission-driven organization that values your contributions and encourages you to share your perspectives. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in making a positive impact on our members' financial futures.