About Twilio
Empowering communication for businesses worldwide
Key Highlights
- Public company (NYSE: TWLO) - strong equity potential
- Over 150,000 customers including Deliveroo, Duolingo, and Toyota
- Headquartered in San Francisco, CA with 1001+ employees
- $250.7 million raised in Series D funding
Twilio (NYSE: TWLO) is a leading cloud communications platform that empowers over 150,000 businesses, including major brands like Deliveroo, Duolingo, and Toyota, to enhance customer engagement through its easy-to-use APIs. Headquartered in the Financial District of San Francisco, Twilio has raised ...
🎁 Benefits
Twilio offers generous annual time off, comprehensive health programs, and remote work opportunities. Employees can also earn a Twilio track jacket by...
🌟 Culture
Twilio's culture is rooted in innovation and customer-centricity, stemming from its origins in simplifying communications for businesses. The company ...
Overview
Twilio is hiring a Technical Account Manager to provide technical support and serve as the primary point of contact for Personalized Support Customers. You'll collaborate with customers to troubleshoot and resolve complex technical issues. This role requires strong problem-solving skills and a customer-focused mindset.
Job Description
Who you are
You have a strong curiosity for deep problem-solving and the ability to consider broader strategic implications. As a Technical Account Manager, you will be the designated technical liaison for our Personalized Support Customers, ensuring they receive the highest level of service and support. You thrive in a remote-first environment and are committed to fostering connections with diverse teams across the globe.
You possess excellent communication skills, allowing you to effectively collaborate with customers and internal teams. Your experience in technical support or account management equips you with the knowledge to troubleshoot complex issues and provide proactive guidance to maximize the value of Twilio technologies. You understand the importance of building strong relationships with customers and are dedicated to their success.
What you'll do
In this role, you will serve as the primary point of contact for our Personalized Support Customers, providing them with technical support and guidance. You will collaborate closely with customers to troubleshoot and resolve complex technical issues that may have significant and widespread impact. Your proactive approach will help customers maximize the value of Twilio technologies, and you will recommend improvements to enhance their experience.
You will work closely with cross-functional teams to ensure that customer feedback is communicated effectively and that solutions are implemented in a timely manner. Your ability to analyze customer needs and provide tailored solutions will be key to your success in this role. You will also have the opportunity to contribute to the development of best practices and processes that enhance the overall customer experience.
What we offer
At Twilio, we are committed to creating a remote-first work environment that fosters connection and inclusion. You will be part of a vibrant team that values diverse experiences and perspectives. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of communications and making a global impact.
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