Support Engineer • Mid-Level

Who you are

You are an experienced Support Engineer with a strong background in IT systems and applications. You thrive in environments where you can provide user support excellence, ensuring that technology operations run smoothly across all departments. You have a knack for building relationships and trust with users and stakeholders, understanding their needs to maintain an optimized IT environment. You are proactive in managing IT lifecycles, from onboarding to offboarding, ensuring a seamless experience for users. You enjoy implementing alert systems and analyzing trends to prevent IT issues, maintaining a stable and efficient work environment. You are skilled in streamlining IT processes and developing self-service resources, empowering users to solve common issues independently. You understand the importance of security and compliance audits and are committed to maintaining a secure IT environment.

What you'll do

As a Support Engineer at Optiver, you will be pivotal in ensuring seamless technology operations across all departments. You will serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact. Your role will involve developing strong connections with users and key stakeholders, understanding their needs to maintain an optimized IT environment. You will handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure. You will implement alert systems and analyze trends to prevent IT issues, maintaining a stable and efficient work environment. Additionally, you will streamline IT processes and develop self-service resources, enabling users to solve common issues independently. Regular audits of the IT environment will be part of your responsibilities to ensure security and compliance. You will work closely with various departments to foster a technologically optimized work environment, contributing to the overall success of the organization.

What we offer

At Optiver, you will be part of a dynamic team that values diversity and inclusion. We offer a collaborative work environment where your contributions will have a direct impact on the organization. You will have opportunities for professional growth and development, working alongside talented individuals who are committed to excellence. Our Amsterdam office provides a vibrant atmosphere where you can thrive and make a difference in the world of technology support. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.