Implementation Architect • Mid-Level

Who you are

You have a strong background in technical implementation and customer success, ideally with experience in billing systems or software integrations. You thrive on solving complex problems and enjoy working directly with customers to understand their unique pricing models and business logic. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, as you guide clients through the implementation process and ensure they derive maximum value from the platform. You are detail-oriented and have a passion for building inclusive teams that drive success.

What you'll do

As an Implementation Architect at Orb, you will own the technical post-sales journey for our customers, ensuring a smooth transition from initial implementation to go-live. You will collaborate closely with clients to map their business logic to our billing platform, providing guidance on complex implementation decisions. Your role will involve identifying friction points in the integration process and advocating for necessary improvements with the engineering team. You will also be responsible for training customers on the platform and providing ongoing support to ensure they achieve their desired outcomes. Your insights will help shape the future of our product as you work to enhance customer satisfaction and drive adoption.

What we offer

At Orb, we foster a hybrid work culture that values flexibility and collaboration. You will be part of a high-velocity team that is dedicated to transforming how companies monetize their services. We offer competitive compensation and the opportunity to work with cutting-edge technology in a rapidly growing industry. Join us in shaping the future of billing infrastructure and making a significant impact on our customers' success.