About Outreach
The sales execution platform for modern businesses
Key Highlights
- Headquartered in Interbay, Seattle, WA
- Raised $527.3 million in Series F funding
- Over 1,000 employees driving innovation
- Achieved Unicorn status in 2020
Outreach is a leading sales execution platform headquartered in Interbay, Seattle, WA, that helps companies engage effectively with their customers throughout the sales lifecycle. With over 1,000 employees, Outreach has raised $527.3 million in funding across multiple rounds, achieving Unicorn statu...
🎁 Benefits
Outreach offers flexible work-from-home opportunities, comprehensive health insurance, dental and vision coverage, a 401(K) plan, generous parental le...
🌟 Culture
Outreach fosters a culture centered around leveraging AI to drive sales efficiency, with a strong emphasis on integrating technology seamlessly into t...
Overview
Outreach is seeking a Professional Services Consultant to ensure exceptional onboarding and implementation for customers. You'll provide strategic insights and collaborate with various teams to enhance customer success. This role requires expertise in sales engagement and customer success.
Job Description
Who you are
You have a strong background in customer success and professional services, ideally with experience in sales engagement and implementation. You excel at building relationships and are a trusted advisor to clients, ensuring they receive the best possible onboarding experience. You are skilled at capturing customer feedback and translating it into actionable insights for continuous improvement. You thrive in collaborative environments and enjoy working with cross-functional teams to drive customer success. You are adaptable and can navigate the complexities of customer needs while maintaining a focus on delivering exceptional service.
What you'll do
As a Professional Services Consultant at Outreach, you will be the main point of contact for customers post-sale, guiding them through the onboarding process and ensuring they understand the features and benefits of the Outreach platform. You will work closely with customers to develop tailored implementation strategies that align with their business goals. Your role will involve educating clients on best practices and helping them exceed their KPIs through effective use of the platform. You will collaborate with sales, presales, customer success, education, support, product, and engineering teams to ensure a seamless implementation experience. You will also capture customer feedback to inform product improvements and enhance service delivery.
What we offer
Outreach provides a dynamic work environment where you can grow your skills and make a significant impact on customer success. You will have the opportunity to work with leading experts in the field and contribute to innovative solutions that drive revenue growth for our clients. We offer competitive compensation and benefits, along with a culture that values collaboration and continuous learning. Join us in shaping the future of sales engagement and customer success.
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