Technical Account Manager • Lead

Who you are

You have a proven track record in technical account management or a related field, with experience leading teams and driving customer success. Your leadership style is supportive and empowering, enabling your team to thrive and achieve their goals. You understand the importance of aligning services with sales strategies and can effectively communicate the value of technical account management to both internal teams and customers.

You are detail-oriented and possess strong organizational skills, allowing you to manage multiple priorities effectively. Your ability to motivate and inspire your team is complemented by your strategic thinking, ensuring that you can advocate for both your team and the customers they serve. You are committed to continuous improvement and innovation, always looking for ways to enhance service offerings and customer experiences.

What you'll do

As the Manager of Technical Account Management, you will lead a regional team of technical account managers, focusing on their development and well-being. You will collaborate closely with the sales teams to ensure alignment between the services organization and the sales pipeline, helping to identify key prospects and position TAM services effectively. Your role will involve refining and developing service offerings in partnership with the Director of Technical Account Management, ensuring that your team is equipped to deliver exceptional value to customers.

You will be responsible for fostering a culture of trust and transparency within your team, encouraging open communication and collaboration. Your leadership will drive the team's performance, enabling them to meet and exceed customer expectations. You will also play a key role in advocating for your team within the organization, ensuring they have the resources and support needed to succeed.

What we offer

At OwnBackup, we offer a collaborative and inclusive work environment where your contributions are valued. You will have the opportunity to work with some of the largest SaaS ecosystems, gaining insights and experience that will enhance your career. We prioritize the growth and development of our employees, providing opportunities for professional advancement and skill enhancement. Join us in making a significant impact on how organizations protect and activate their data.