Technical Account Manager • Lead

Who you are

You have a strong background in account management and technical support, with experience leading teams to deliver exceptional customer service. You understand the importance of data-driven decision-making and process optimization in driving long-term customer success. Your leadership style fosters professional development and aligns with core company values, ensuring your team is motivated and effective.

You are passionate about the industries that power our global economy, including agriculture, construction, and transportation. Your ability to communicate effectively with both technical and non-technical stakeholders allows you to bridge gaps and facilitate collaboration across teams. You thrive in a dynamic environment where you can champion change and drive improvements.

Desirable

Experience in the Internet of Things (IoT) sector or related fields is a plus. Familiarity with customer success metrics and account management best practices will help you excel in this role. A background in technical support or engineering can provide valuable insights into the challenges faced by your team and customers.

What you'll do

As the Manager of Technical Account Management at Samsara, you will oversee a team of Technical Account Managers, ensuring they deliver exceptional support to our clients. You will be responsible for setting team metrics and fostering a culture of continuous improvement and professional development. Your role will involve analyzing data to drive decision-making and optimize processes, ultimately enhancing customer satisfaction and success.

You will collaborate closely with cross-functional teams, including product development and engineering, to ensure that customer feedback is integrated into our product offerings. By acting as a champion of change, you will help your team adapt to evolving customer needs and industry trends. Your leadership will be crucial in maintaining alignment with Samsara's core values and mission to improve the safety, efficiency, and sustainability of physical operations.

What we offer

At Samsara, you will have the opportunity to make a significant impact on industries that are vital to our global economy. We provide a supportive environment where you can grow your career and contribute to meaningful projects. Our commitment to employee development means you will have access to resources and training to enhance your skills and advance your career.

We encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of physical operations and be part of a team that values innovation, collaboration, and excellence.