About PagerDuty
The digital operations platform for modern enterprises
Key Highlights
- Over 10,500 enterprise customers including GE & Capital One
- Raised $173.8 million in Series C funding
- Headquartered in SoMa, San Francisco, CA
- Recognized in AWS Partner Awards for innovation
PagerDuty is a leading digital operations management platform headquartered in SoMa, San Francisco, CA. Serving over 10,500 enterprises, including GE, Capital One, IBM, and Spotify, PagerDuty specializes in incident management and alerting services. The company has raised $173.8 million in funding a...
🎁 Benefits
Employees enjoy 20 hours of paid volunteer time annually, comprehensive health insurance, and a generous paid parental leave policy. The company also ...
🌟 Culture
PagerDuty fosters a culture centered around operational excellence and innovation, focusing on empowering DevOps teams. The company emphasizes hands-o...
Skills & Technologies
Overview
PagerDuty is seeking a Principal Customer Success Manager to build and foster executive-level relationships with customers, guiding them in their digital transformation journey. This role requires strong knowledge of PagerDuty products and the ability to drive customer adoption and success.
Job Description
Who you are
You have extensive experience in customer success management, ideally with a focus on technology solutions. You excel at building and fostering executive-level relationships, understanding the unique needs of each customer, and guiding them through their digital transformation journey. Your hands-on knowledge of PagerDuty products allows you to apply them effectively to meet customer business priorities. You are proactive in identifying risks to customer success and work collaboratively with sales teams to develop risk mitigation strategies. You are skilled in change management and can guide customers on best practices to drive adoption of real-time operations.
What you'll do
As a Principal Customer Success Manager at PagerDuty, you will be responsible for building and maintaining trusted advisor relationships with key stakeholders in customer organizations. You will demonstrate your expertise in PagerDuty products by aligning them with the customer's business goals and priorities. Your role will involve producing and executing comprehensive adoption plans that outline the current state and target future state of product usage, complete with timelines. You will proactively identify potential risks to customer success and collaborate with internal teams to create effective mitigation plans. Additionally, you will deliver business value and innovation to customers by understanding their opportunities and challenges, ensuring they achieve their desired outcomes with PagerDuty solutions.
What we offer
At PagerDuty, you will join a flexible and award-winning workplace that values collaboration and innovation. We are committed to building a more equitable world and encourage diverse perspectives within our teams. You will have the opportunity to work with a talented group of individuals who are passionate about solving complex problems and delivering exceptional customer experiences. We provide reasonable accommodations for qualified individuals with disabilities in our job application process, ensuring that everyone has the opportunity to succeed.
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