Customer Success Manager

Who you are

You are a professional who enjoys building trusted relationships with executive and operational stakeholders, guiding them through digital and organizational change. With a strong understanding of B2B SaaS environments, you can align customer goals with strategic outcomes and business value. You are a collaborative thinker, comfortable engaging cross-functionally with Sales, Product, and Expert Services to deliver seamless customer experiences. You thrive on helping organizations unlock value, accelerate adoption, and bring innovation to life. You are passionate about customer advocacy and understand the importance of empowering businesses to operate efficiently and improve customer engagement.

Desirable

Experience in a similar role within the tech industry is a plus, as is familiarity with digital operations management. You have a knack for problem-solving and enjoy tackling complex challenges that require innovative solutions. Your ability to communicate effectively with diverse teams and stakeholders sets you apart, and you are always looking for ways to enhance the customer experience.

What you'll do

As a Customer Success Manager at PagerDuty, you will be a trusted advisor to our customers, helping them achieve their business outcomes and transform how they work in real time. You will partner closely with customers to understand their needs and challenges, ensuring they derive maximum value from our solutions. Your role will involve collaborating with various teams, including Sales and Product, to ensure a seamless customer experience. You will be responsible for guiding customers through their journey, from onboarding to ongoing support, and you will play a key role in driving customer satisfaction and retention.

You will also be involved in identifying opportunities for upselling and cross-selling our products, helping customers to expand their use of our platform. By leveraging your understanding of B2B SaaS environments, you will align customer goals with our strategic objectives, ensuring that both parties benefit from the partnership. Your insights and feedback will be invaluable in shaping our product offerings and improving our services.

What we offer

At PagerDuty, we pride ourselves on creating a flexible and award-winning workplace. We are committed to building a more equitable world and value the contributions of our diverse team. You will have the opportunity to work with kind and ambitious people who are dedicated to tackling complex problems and driving innovation. We offer competitive compensation and benefits, along with a supportive environment that encourages professional growth and development. Join us and be part of a team that is essential for delivering always-on digital experiences to modern businesses.