Site Reliability Engineer • Senior

Who you are

You have solid programming experience, particularly with Python (Django and AsyncIO) and/or Java (Spring Boot), which allows you to contribute effectively to service codebases. Your experience in maintaining an observability tools suite, specifically LGTM - Loki, Grafana, Tempo, and Mimir, equips you to manage the observability stack efficiently. You have strong experience with AWS and Kubernetes, ensuring that production applications run smoothly. Your proficiency in working with relational databases like PostgreSQL and messaging systems such as RabbitMQ, NATS, or Kafka is essential for maintaining reliable operations. As an experienced on-call SRE engineer, you understand the importance of incident management processes and tools, and you are committed to driving efforts in observability and capacity planning. You enjoy mentoring others, fostering SRE principles within the R&D organization, and contributing to a culture of reliability.

What you'll do

In this role, you will own and influence the incident management process end-to-end, ensuring that incidents are handled efficiently and effectively. You will maintain and evolve the on-prem observability stack, which is crucial for timely investigation and mitigation of issues. Your contributions to production services will focus on performance and resiliency, as you actively participate in the on-call rotation to keep applications running smoothly. You will develop automations and tools that support platform reliability, collaborating closely with product engineers to integrate SRE principles into their workflows. Your role will also involve mentoring the SRE team and product engineers, sharing your knowledge and experience to help them grow in their roles. You will be a key player in driving the efforts that ensure customers receive a reliable service with minimal downtime, making you an essential part of PandaDoc's success.

What we offer

PandaDoc offers a collaborative and innovative work environment where you can make a significant impact on the reliability of our services. We value your expertise and provide opportunities for professional growth and development. As part of our team, you will have the chance to work with cutting-edge technologies and contribute to the evolution of our observability stack. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives. Join us in our mission to provide exceptional service to our customers while fostering a culture of reliability and excellence.