Business Operations • Senior

Who you are

You have a strong background in business strategy and operations, with experience in aligning vision with execution. You excel at facilitating information flow within organizations and have a knack for developing strategies that keep teams informed and engaged. Your ability to combine data-driven insights with strategic decision-making sets you apart, allowing you to improve operational efficiency and accelerate results. You thrive in collaborative environments and understand the importance of fostering strong relationships across teams.

You are dedicated to promoting financial inclusion and economic mobility, aligning with Pathward's mission to create financial empowerment for all. You embrace diverse perspectives and celebrate the unique contributions of your team members. Your problem-solving skills and innovative mindset enable you to tackle challenges effectively, making you a valuable asset to the Customer Success Leadership Team.

What you'll do

In this role, you will act as a strategic partner to the Customer Success Leadership Team, aligning their vision with execution and driving collaboration across various teams. You will manage high-impact projects and advise on business strategy, ensuring that all Customer Success employees are well-informed and engaged. Your responsibilities will include facilitating information flow to the President, CEO, and Board, providing updates that are crucial for decision-making.

You will leverage data-driven insights to inform strategic decisions and improve operational efficiency. This involves analyzing performance metrics, identifying areas for improvement, and implementing strategies that enhance the overall effectiveness of the Customer Success organization. You will also play a key role in advising on business strategy, ensuring that the team's goals align with the broader objectives of Pathward.

What we offer

Pathward offers a hybrid work environment that allows you to thrive in a remote-office setting while also providing opportunities for onsite collaboration in various locations. We are committed to fostering a culture of inclusion and empowerment, where every team member's voice is valued. You will have the chance to work with a team of innovators dedicated to removing barriers to financial access and promoting economic mobility. Join us in our mission to create financial inclusion for all and make a meaningful impact in the lives of our customers and communities.