Product Support • Mid-Level

Who you are

You have a strong background in product support and team management, ideally with experience in media or community platforms. Your leadership skills enable you to guide a team of specialists in delivering fast, high-quality support to creators and fans. You understand the importance of collaboration with product and engineering teams to improve user experiences and drive platform enhancements. You are comfortable working in a hybrid model, balancing in-office and remote work effectively. Your ability to adapt to evolving support needs and modernize tools is key to your success in this role.

What you'll do

As the Manager of Product Support - Discovery & Community, you will lead a dedicated team focused on providing exceptional support to creators and fans on the Patreon platform. You will work closely with product and engineering teams to identify areas for improvement and implement solutions that enhance the user experience. Your role will involve developing support strategies that move beyond traditional email interactions, embracing synchronous support methods to meet the needs of our community. You will also be responsible for modernizing support tools and processes, ensuring your team is equipped to handle inquiries efficiently and effectively. Your leadership will foster a culture of collaboration and continuous improvement within the team, driving high-quality support outcomes.

What we offer

Patreon offers a dynamic work environment where you can make a significant impact on the creator economy. You will have the opportunity to work with a passionate team dedicated to supporting creators and their fans. We provide a hybrid work model that allows for flexibility while maintaining strong team collaboration. Competitive compensation and benefits are part of our commitment to attracting and retaining top talent. Join us in our mission to fund the creative class and support the vibrant community of creators on our platform.