Account Manager • Mid-Level

Who you are

You have experience in account management, particularly in managing relationships with key partners. Your ability to communicate effectively ensures seamless interactions and issue resolution with stakeholders like IRCTC. You are skilled in negotiating commercial terms and managing API integrations, demonstrating a strong understanding of business growth strategies.

You possess analytical skills that allow you to identify upsell and cross-sell opportunities effectively. Your experience in achieving GMV targets showcases your ability to drive revenue growth through strategic initiatives. You are comfortable collaborating with marketing teams to design targeted campaigns that resonate with customers.

Your proficiency in data analytics enables you to analyze booking trends and customer behavior, which helps in improving conversion rates. You are adept at preparing reports on key performance indicators, allowing you to track market share and revenue leakage points effectively. You are familiar with tools like Google Analytics and SQL, which you use to derive actionable insights from data.

What you'll do

In this role, you will serve as the primary point of contact for IRCTC, ensuring effective communication and resolution of issues. You will negotiate commercial terms and oversee API integrations, playing a crucial role in maintaining a strong partnership. Your focus will be on monitoring SLA adherence, ensuring that booking success rates and refund timelines meet expectations.

You will identify opportunities for upselling and cross-selling, aiming to achieve monthly and quarterly GMV targets for IRCTC ticketing. Collaborating with the marketing team, you will design campaigns that enhance customer engagement and drive sales.

Your analytical skills will be put to use as you track booking trends and cancellation rates, allowing you to optimize performance. You will prepare detailed reports on KPIs, comparing market share against competitors and identifying revenue leakage points. Your insights will be vital in shaping strategies that enhance the overall performance of rail-ticketing services.

What we offer

At Paytm, you will be part of a dynamic team that is committed to revolutionizing the payments landscape in India. We offer a competitive compensation package that reflects your skills and contributions. You will have the opportunity to work in a fast-paced environment where your efforts directly impact the growth of our services.

We believe in fostering a culture of innovation and collaboration, where your ideas are valued and encouraged. Join us in our mission to serve half a billion Indians and bring them into the mainstream economy through technology. Your role will be pivotal in shaping the future of travel services in India.