About Paytm
India's leading digital payments platform for all
Key Highlights
- Over 8 million merchants using Paytm's payment solutions
- Raised $3 billion in funding from investors like Ant Group
- Valued at approximately $16 billion
- Headquartered in Noida, Uttar Pradesh, India
Paytm, headquartered in Noida, Uttar Pradesh, is India's largest digital payments platform, serving over 8 million merchants with its diverse payment solutions. The company enables consumers to make seamless transactions from any bank account to any bank account without incurring fees. As a pioneer ...
🎁 Benefits
Paytm offers competitive salaries, equity options, generous paid time off (PTO), and a flexible remote work policy to support work-life balance....
🌟 Culture
Paytm fosters a culture of innovation and agility, emphasizing a data-driven approach to decision-making and a commitment to enhancing user experience...
Skills & Technologies
Overview
Paytm is seeking a Senior Customer Operations Executive for their Flights Line of Business to enhance customer experience and operational efficiency. You'll leverage your expertise in the travel industry and GDS systems like Amadeus and Travelport.
Job Description
Who you are
You have a strong understanding of the flight and travel industry, particularly with GDS systems such as Amadeus and Travelport. Your analytical skills enable you to identify trends and improve customer service processes effectively. You are highly motivated and experienced in managing customer operations, ensuring a seamless experience for users booking flights through our platform.
You excel in providing exceptional customer service across various channels, including phone, email, chat, and social media. Handling escalated customer issues and complex inquiries is second nature to you, and you proactively identify opportunities to enhance the customer experience. Your ability to monitor key performance indicators (KPIs) allows you to pinpoint areas for operational improvement.
What you'll do
In this role, you will ensure that your team delivers outstanding customer service, addressing escalated issues and complex inquiries with professionalism. You will analyze customer complaints and feedback to identify trends and implement improvements. Collaborating with other departments, such as product, engineering, and finance, will be crucial in resolving customer issues and enhancing the platform.
You will be responsible for monitoring KPIs and implementing process improvements to boost team productivity and customer satisfaction. Staying updated on industry trends and best practices in customer service will be essential to your success. You will prepare regular reports on customer service performance and operational efficiency, providing insights that drive strategic decisions.
What we offer
At Paytm, we believe in creating wealth for our employees. With over 500 million registered users and 21 million merchants, you will be part of a unique ecosystem that democratizes credit for deserving consumers and merchants. Join us in shaping India's largest digital lending story and make a significant impact in the travel industry.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Paytm.
Similar Jobs You Might Like
Based on your interests and this role
Product Manager
Paytm is seeking a Director of Product Management for their AI platform, focusing on enhancing user experience and efficiency through intelligent systems. This role requires strong leadership in product strategy and development.
Product Manager
Paytm is seeking a Product Manager to drive the Mutual Funds journey at Paytm Money. You'll collaborate with design and engineering teams to create intuitive user experiences. This role requires strong e-commerce thinking and user engagement skills.
Operations Manager
Paytm is hiring a Regional Lead – Manager for their Travel division to manage relationships with State Road Transport Corporations and private bus operators. You'll drive strategic partnerships and oversee regional revenue and operational performance.
Payroll Specialist
Point72 is hiring a Senior Associate, Payroll to manage U.S. payroll processing and provide subject matter expertise. This role requires strong knowledge of payroll compliance and tax matters.
Business Operations
Paytm is hiring a Senior Executive for Depository Operations to manage various backoffice processes including demat requests and transaction authorizations. This role is based in Bangalore and requires expertise in handling physical documents and compliance.