Operations Manager • Lead

Who you are

You have a strong background in operations management, ideally with experience in the travel or transportation sector. Your ability to build and maintain relationships with key stakeholders is exceptional, and you thrive in environments where strategic partnerships are crucial for success. You are adept at negotiating terms and agreements that align with business objectives, ensuring that both parties benefit from the collaboration. Your analytical skills allow you to track performance metrics effectively, and you are comfortable using data to inform decision-making processes. You understand the importance of digital tools in enhancing operational efficiency and are committed to driving their adoption among partners.

You possess a keen understanding of market dynamics and competition, regularly benchmarking against industry standards to ensure your region remains competitive. Your experience in revenue management equips you with the skills to drive targets and optimize pricing strategies. You are proactive in identifying potential issues and resolving them swiftly, ensuring smooth operations and high customer satisfaction. You are a natural leader, capable of motivating your team and fostering a culture of collaboration and excellence.

What you'll do

As the Regional Lead, you will take ownership of managing relationships with State Road Transport Corporations and private bus operators in your assigned region. Your primary responsibility will be to drive strategic partnerships that enhance Paytm's travel offerings. You will onboard new operators and ensure they effectively utilize Paytm Travel tools and dashboards, facilitating their digital transformation. You will negotiate commission structures and payout terms that align with the platform's objectives, ensuring mutually beneficial agreements.

You will be responsible for achieving revenue targets and optimizing load factors and seat fill rates for your region. Collaborating with central pricing and analytics teams, you will implement dynamic pricing strategies that respond to market conditions. Regularly analyzing market trends, you will provide actionable insights on fare benchmarks and demand patterns, enabling informed decision-making. You will track revenue leakage and cancellations, working closely with operators to resolve any issues that arise. Your role will also involve conducting market and competition analysis to ensure that Paytm remains a leader in the travel sector.

What we offer

At Paytm, we believe in creating wealth for our employees and providing them with opportunities to grow within the organization. With over 500 million registered users and a vast ecosystem of data, you will be part of a company that is at the forefront of democratizing financial services in India. We offer a competitive compensation package that reflects your contributions and the value you bring to the team. Join us in shaping the future of travel in India and making a significant impact on the lives of millions.