Customer Operations • Entry-Level

Who you are

You have over 1 year of relevant experience in a collections role, demonstrating your ability to meet collection targets effectively. Your excellent communication skills enable you to interact with clients and address their queries efficiently. You possess strong negotiation skills, allowing you to develop repayment plans that benefit both the company and the consumers. You understand the importance of adhering to legal guidelines and the Code of Conduct in the collections process. Your attention to detail helps you monitor collection activities and identify any fraudulent practices that may arise.

What you'll do

In this role, you will be responsible for achieving collection targets for the assigned branches. You will work closely with collection agencies and in-house collectors to ensure compliance with legal guidelines and the Code of Conduct. Your day-to-day tasks will involve observing accounts to identify overdue payments and reporting collection activities. You will also address client queries and develop repayment plans tailored to individual circumstances. Continuous monitoring of collection practices will be essential to prevent any losses due to fraudulent activities. Your contributions will play a crucial role in helping Paytm democratize credit for deserving consumers and merchants.

What we offer

At Paytm, we believe in creating wealth for our employees. With over 500 million registered users and a commitment to serving half a billion Indians, you will be part of a significant digital lending story. We offer a dynamic work environment where your skills will be valued and your contributions recognized. Join us in our mission to bring technology to the mainstream economy and make a meaningful impact in the financial services sector.