Customer Support • Entry-Level

Who you are

You have at least 1 year of experience in social media escalations or related customer service roles — you've effectively managed customer interactions and resolved issues through various channels. Your strong multitasking ability and problem-solving skills enable you to handle multiple queries efficiently while maintaining a positive user experience. Excellent written communication skills are essential, as you pay close attention to brand voice and messaging in all interactions. You are a self-starter with a high drive to succeed and contribute to a collaborative team environment.

What you'll do

As a Social Media Customer Service Associate, you will be the frontline liaison for customer concerns across social media channels. Your primary responsibility will be to manage and resolve daily merchant and customer queries via social media, chat, and calls. You will monitor and respond to escalated issues, ensuring timely and appropriate resolutions while maintaining brand consistency in tone and messaging. Additionally, you will coordinate campaigns and social media initiatives to align with brand guidelines and collaborate with internal teams by providing feedback and insights from social media engagements. Occasionally, you may assist with team coordination or mentoring when needed.

What we offer

At Paytm, we believe in creating wealth for our employees and providing competitive compensation. You will have the opportunity to grow within a strong ecosystem that serves over 500 million registered users and 21 million merchants. Join us in our mission to democratize credit for deserving consumers and merchants, and be part of a culture that values feedback and mutual respect.