About Paytm
India's leading digital payments platform for all
Key Highlights
- Over 8 million merchants using Paytm's payment solutions
- Raised $3 billion in funding from investors like Ant Group
- Valued at approximately $16 billion
- Headquartered in Noida, Uttar Pradesh, India
Paytm, headquartered in Noida, Uttar Pradesh, is India's largest digital payments platform, serving over 8 million merchants with its diverse payment solutions. The company enables consumers to make seamless transactions from any bank account to any bank account without incurring fees. As a pioneer ...
🎁 Benefits
Paytm offers competitive salaries, equity options, generous paid time off (PTO), and a flexible remote work policy to support work-life balance....
🌟 Culture
Paytm fosters a culture of innovation and agility, emphasizing a data-driven approach to decision-making and a commitment to enhancing user experience...
Overview
Paytm is hiring an Associate Customer Support Agent to handle customer queries via voice and email in the insurance process. You'll ensure timely resolutions and maintain customer satisfaction in Noida.
Job Description
Who you are
You are a recent graduate with a degree in any discipline and possess excellent communication and problem-solving skills. You have 0-3 years of experience in a voice and email support process, preferably in the insurance domain. You are committed to providing a high level of customer satisfaction and are comfortable working in a structured environment with defined processes.
What you'll do
In this role, you will handle customer queries through inbound and outbound calls as well as email communications. You will ensure that all customer interactions are resolved within defined service level agreements (SLAs) and maintain quality metrics such as customer satisfaction (CSAT) and productivity. You will also be responsible for updating customer interactions in the DevRev CRM system and adhering to process guidelines and Zero Tolerance policies.
What we offer
At Paytm, you will be part of India's leading financial services company, contributing to a mission that aims to bring half a billion Indians into the mainstream economy. You will work in a supportive environment that values your contributions and offers opportunities for growth within the organization. We believe in creating wealth for our employees and providing a platform for professional development.
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