About Paytm
India's leading digital payments platform for all
Key Highlights
- Over 8 million merchants using Paytm's payment solutions
- Raised $3 billion in funding from investors like Ant Group
- Valued at approximately $16 billion
- Headquartered in Noida, Uttar Pradesh, India
Paytm, headquartered in Noida, Uttar Pradesh, is India's largest digital payments platform, serving over 8 million merchants with its diverse payment solutions. The company enables consumers to make seamless transactions from any bank account to any bank account without incurring fees. As a pioneer ...
🎁 Benefits
Paytm offers competitive salaries, equity options, generous paid time off (PTO), and a flexible remote work policy to support work-life balance....
🌟 Culture
Paytm fosters a culture of innovation and agility, emphasizing a data-driven approach to decision-making and a commitment to enhancing user experience...
Skills & Technologies
Overview
Paytm is hiring a Virtual Relationship Management-Associate to build and maintain strong relationships with enterprise clients. You'll focus on account management and driving business growth through strategic interactions. This role requires strong communication and interpersonal skills.
Job Description
Who you are
You have a Bachelor's degree and possess strong communication and interpersonal skills that enable you to engage effectively with clients remotely. You understand the importance of building and nurturing relationships, particularly with enterprise clients, and are committed to ensuring their satisfaction and retention.
Your experience in account management or customer success has equipped you with the ability to develop and execute strategies that drive business growth. You are adept at understanding clients' business needs and acting as their main point of contact for escalations and problem resolution.
You thrive in collaborative environments, working closely with sales, technical, and merchant service teams to optimize the client experience. Your analytical skills allow you to provide regular reporting on client metrics, such as retention and satisfaction scores, which are crucial for business growth.
What you'll do
As a Virtual Relationship Management-Associate at Paytm, you will be responsible for building and nurturing relationships with enterprise clients, focusing on their retention and satisfaction. You will develop and execute account management strategies that engage merchants effectively and drive business growth.
You will act as the main point of contact for your clients, understanding their business needs and addressing any escalations or issues that arise. Leading cross-functional teams, you will deliver customized solutions that meet client expectations and enhance their overall experience with Paytm.
Your role will involve collaborating with various teams, including sales and technical support, to ensure that clients receive the best possible service. You will also advocate for your clients internally, communicating their feedback to improve Paytm's products and services.
What we offer
At Paytm, we believe in creating wealth for our employees and providing them with opportunities to grow within the company. With over 500 million registered users and 21 million merchants, you will be part of a unique ecosystem that is committed to democratizing credit for deserving consumers and merchants. Join us in shaping India's largest digital lending story and make a significant impact in the financial services sector.
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