About Paytm
India's leading digital payments platform for all
Key Highlights
- Over 8 million merchants using Paytm's payment solutions
- Raised $3 billion in funding from investors like Ant Group
- Valued at approximately $16 billion
- Headquartered in Noida, Uttar Pradesh, India
Paytm, headquartered in Noida, Uttar Pradesh, is India's largest digital payments platform, serving over 8 million merchants with its diverse payment solutions. The company enables consumers to make seamless transactions from any bank account to any bank account without incurring fees. As a pioneer ...
🎁 Benefits
Paytm offers competitive salaries, equity options, generous paid time off (PTO), and a flexible remote work policy to support work-life balance....
🌟 Culture
Paytm fosters a culture of innovation and agility, emphasizing a data-driven approach to decision-making and a commitment to enhancing user experience...
Overview
Paytm is hiring a Customer Support Associate to respond to customer inquiries and resolve issues effectively. You'll work closely with internal teams to ensure customer satisfaction. This position is ideal for entry-level candidates looking to start their career in customer service.
Job Description
Who you are
You are an entry-level professional eager to start your career in customer support. You possess strong communication skills and have a knack for problem-solving, allowing you to address customer inquiries and concerns effectively. You are detail-oriented and can document customer interactions accurately, ensuring that all records are maintained in the system. You thrive in collaborative environments and are willing to work with internal teams to resolve customer queries efficiently.
What you'll do
In this role, you will respond to customer inquiries, concerns, and complaints, providing accurate and timely information about Paytm's products and services. You will compose thoughtful and customized responses to suit specific customer needs, striving for first contact resolution (FCR). Your responsibilities will include documenting customer interactions and maintaining accurate records in the system. You will also collaborate with other departments, such as product and business teams, to address customer needs and enhance their experience with Paytm.
What we offer
At Paytm, you will be part of a leading digital payments and financial services company in India. We provide a dynamic work environment where you can grow your skills and advance your career in customer support. You will have the opportunity to work with a diverse team and contribute to improving customer satisfaction across our platform.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Paytm.
Similar Jobs You Might Like
Based on your interests and this role
Customer Support
Paytm is hiring an Associate Customer Support Agent to handle customer queries via voice and email in the insurance process. You'll ensure timely resolutions and maintain customer satisfaction in Noida.
Customer Support
Paytm is hiring a Customer Support Agent to handle customer concerns and complaints, ensuring a positive experience with Paytm services. This role requires strong problem-solving skills and at least 1 year of customer support experience.
Customer Support
Paytm is hiring a Social Media Customer Service Associate to manage and resolve customer queries across social media channels. You'll ensure timely issue resolution and maintain brand consistency. This role requires at least 1 year of experience in social media escalations or customer service.
Customer Operations
Paytm is hiring an Associate for Customer Experience within their CST Business to ensure exceptional service for customers booking through their platform. You'll utilize CRM software and collaborate with various departments to enhance customer satisfaction.
Customer Support
Shift4 is hiring a Customer Service Associate to provide front-line support to merchants. You'll assist with inquiries related to payments, POS systems, and troubleshooting. This role requires technical curiosity and problem-solving skills.