About Paytm
India's leading digital payments platform for all
Key Highlights
- Over 8 million merchants using Paytm's payment solutions
- Raised $3 billion in funding from investors like Ant Group
- Valued at approximately $16 billion
- Headquartered in Noida, Uttar Pradesh, India
Paytm, headquartered in Noida, Uttar Pradesh, is India's largest digital payments platform, serving over 8 million merchants with its diverse payment solutions. The company enables consumers to make seamless transactions from any bank account to any bank account without incurring fees. As a pioneer ...
🎁 Benefits
Paytm offers competitive salaries, equity options, generous paid time off (PTO), and a flexible remote work policy to support work-life balance....
🌟 Culture
Paytm fosters a culture of innovation and agility, emphasizing a data-driven approach to decision-making and a commitment to enhancing user experience...
Skills & Technologies
Overview
Paytm is hiring an Associate for Customer Experience within their CST Business to ensure exceptional service for customers booking through their platform. You'll utilize CRM software and collaborate with various departments to enhance customer satisfaction.
Job Description
Who you are
You are a highly motivated individual with a strong customer focus and a passion for delivering exceptional service. You possess excellent analytical and problem-solving skills, enabling you to handle escalated customer issues effectively. Your strong communication and interpersonal skills allow you to engage positively with customers across various channels, including phone, email, chat, and social media. You thrive in a fast-paced environment and can manage multiple priorities with ease.
You have a Bachelor's degree in a related field, which provides you with a solid foundation for understanding customer needs and operational excellence. Your proficiency in using CRM software and other customer service tools equips you to proactively identify opportunities for improving the customer experience. You stay up to date on industry trends and best practices in customer service, ensuring that you can implement process improvements that enhance team productivity and customer satisfaction.
Desirable
Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools is preferred, as it will help you in analyzing data and presenting findings effectively.
What you'll do
In this role, you will ensure exceptional customer service across all channels, handling escalated customer issues and complex inquiries with professionalism. You will identify and address trends in customer complaints and feedback, using your analytical skills to propose actionable solutions. Collaborating with other departments, such as product, engineering, growth, and finance, you will work to resolve customer issues and improve the platform's overall user experience.
You will implement process improvements and best practices to enhance team productivity and customer satisfaction. Your proactive approach will help you identify opportunities to improve the customer experience continually. By staying informed about industry trends, you will contribute to the development of strategies that align with best practices in customer service.
What we offer
At Paytm, you will be part of a dynamic team that is dedicated to transforming the customer experience in the travel sector. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with cutting-edge technologies and collaborate with talented professionals across various departments. Join us in our mission to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
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