About Pennylane
The financial management platform for European SMEs
Key Highlights
- 50,000 customers leveraging the platform for accounting
- $467.3 million in funding to enhance product offerings
- Headquartered in Paris with a vibrant office in the city center
- Remote work options available across Europe
Pennylane is a financial management and accounting platform based in ChaussΓ©e-d'Antin, Paris, designed specifically for European SMEs. With 50,000 customers and $467.3 million in funding, Pennylane aims to modernize the fragmented accounting industry by integrating third-party services and streamlin...
π Benefits
Employees enjoy remote work flexibility across Europe, access to the latest Apple equipment, company shares, and comprehensive healthcare coverage. Ad...
π Culture
Pennylane fosters a collaborative culture focused on modernizing accounting practices. The company emphasizes teamwork through social activities, incl...
Skills & Technologies
Overview
Pennylane is hiring a Senior Process Excellence Manager for their Customer Success Operations team. You'll leverage your expertise to enhance customer experiences and streamline operations using tools like Intercom, Zendesk, and Salesforce. This role requires significant experience in process improvement and customer success.
Job Description
Who you are
You have a strong background in customer success operations, with at least 5 years of experience in process improvement and operational excellence. Your expertise in tools like Intercom, Zendesk, and Salesforce allows you to drive efficiency and enhance customer satisfaction. You thrive in environments that value autonomy and trust, and you are passionate about helping entrepreneurs regain control over their finances.
You possess excellent analytical skills, enabling you to identify areas for improvement and implement effective solutions. Your ability to collaborate with cross-functional teams ensures that you can align customer success initiatives with broader business goals. You are a proactive problem solver, always looking for ways to enhance processes and deliver exceptional customer experiences.
Desirable
Experience in a fast-growing FinTech environment is a plus, as is familiarity with financial management software. You are comfortable working in a dynamic setting and can adapt to changing priorities while maintaining a focus on delivering results.
What you'll do
In this role, you will lead initiatives to improve customer success processes, ensuring that our clients receive the highest level of service. You will analyze current workflows and identify opportunities for automation and efficiency, leveraging your knowledge of tools like Intercom and Zendesk. Collaborating closely with the Customer Success team, you will develop strategies to enhance customer engagement and retention.
You will also be responsible for training and mentoring team members on best practices in customer success operations. Your insights will help shape the future of our customer engagement strategies, allowing us to better serve our clients and support their financial management needs. You will work closely with leadership to align customer success objectives with the company's growth ambitions.
What we offer
At Pennylane, you will be part of a rapidly growing FinTech company that values innovation and collaboration. We offer a stimulating work environment where your contributions will directly impact our mission to empower entrepreneurs. You will have the opportunity to grow your career in a supportive atmosphere that encourages professional development and continuous learning.
We believe in recognizing and rewarding our employees for their hard work and dedication. Join us and help shape the future of financial management for SMEs across Europe.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Pennylane.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Harvey is seeking an Enterprise Customer Success Manager to drive value realization for customers and integrate AI into legal workflows. This role requires strong customer engagement skills and a passion for transforming professional services.
Partnerships Manager
Pigment is seeking a Partner Excellence Manager to drive strategic partnerships and enhance customer success. You'll work closely with various teams to ensure alignment and performance management. This role requires strong collaboration and communication skills.
Customer Success Manager
UiPath is seeking a Senior Customer Success Manager to guide customers through their post-sales journeys and AI-powered transformation programs. This role requires strategic thinking and a deep understanding of professional services and adoption strategies.
Customer Success Manager
Pigment is hiring a Customer Success Manager to ensure customers achieve high adoption and business value from the platform. You'll leverage automation technologies and manage account renewals and expansions. This role requires experience in customer success and familiarity with CRM tools.
Customer Success Manager
Pennylane is hiring a Customer Success Manager to help entrepreneurs regain control of their finances. You'll work in a stimulating environment focused on autonomy and trust, contributing to the growth of a leading FinTech company in France.