About Pennylane
The financial management platform for European SMEs
Key Highlights
- 50,000 customers leveraging the platform for accounting
- $467.3 million in funding to enhance product offerings
- Headquartered in Paris with a vibrant office in the city center
- Remote work options available across Europe
Pennylane is a financial management and accounting platform based in ChaussΓ©e-d'Antin, Paris, designed specifically for European SMEs. With 50,000 customers and $467.3 million in funding, Pennylane aims to modernize the fragmented accounting industry by integrating third-party services and streamlin...
π Benefits
Employees enjoy remote work flexibility across Europe, access to the latest Apple equipment, company shares, and comprehensive healthcare coverage. Ad...
π Culture
Pennylane fosters a collaborative culture focused on modernizing accounting practices. The company emphasizes teamwork through social activities, incl...
Overview
Pennylane is hiring an IT Support Manager to enhance the daily operations of entrepreneurs in France. You'll manage IT support strategies and ensure compliance with security standards. This role requires fluency in English and French.
Job Description
Who you are
You have a strong background in IT support management, with a focus on enhancing user experience and operational efficiency. Your understanding of security and compliance requirements, including data protection and access rights management, is robust, and you have experience with ISO 27001 or SOC 2 compliance being a bonus. You are rigorous, autonomous, and pragmatic, thriving in environments that value trust and proactivity. Your communication skills are exceptional, allowing you to interact effectively with all teams at Pennylane and present your IT support roadmap strategy clearly. You are fluent in both English and French, enabling you to engage with a diverse team and customer base.
What you'll do
As the IT Support Manager at Pennylane, you will be responsible for developing and implementing IT support strategies that align with the company's vision of becoming the most beloved financial Operating System for SMEs. You will lead a team dedicated to providing exceptional support to users, ensuring that their technical issues are resolved efficiently and effectively. Your role will involve collaborating with various departments to understand their IT needs and challenges, allowing you to tailor support services accordingly. You will also oversee compliance with security standards, ensuring that all data protection measures are in place and that the team is trained on best practices. Regularly presenting your strategies and updates to the leadership team will be a key part of your responsibilities, as will fostering a culture of continuous improvement within the IT support function.
What we offer
At Pennylane, you will join a fast-growing Fintech company recognized as one of the best places to work in France. We offer a supportive and inclusive work environment where you can thrive and make a real impact on the lives of entrepreneurs. You will have the opportunity to work with a diverse team of professionals from over 25 nationalities, contributing to a strong remote-friendly culture. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us in our mission to simplify accounting and finance for small businesses and help shape the future of financial technology in Europe.
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