Product Success • Mid-Level

Who you are

You have a strong background in customer support or success, ideally within a SaaS environment, and understand the unique needs of higher education professionals. Your ability to empathize with users and provide accurate, timely support is key to your success in this role. You are detail-oriented and possess excellent problem-solving skills, allowing you to troubleshoot technical issues effectively. You thrive in a collaborative environment and enjoy working closely with partners, administrators, faculty, and students to ensure they can utilize the platforms to their fullest potential.

Desirable

Experience with educational technology platforms or a background in higher education is a plus. Familiarity with ticketing systems and support processes will help you excel in this role. You are adaptable and eager to learn about new technologies and solutions that can enhance the user experience.

What you'll do

As a Product Success Specialist, you will be the first line of support for our partners and users, managing support requests through our ticketing system. You will troubleshoot technical issues and assist with platform configurations, ensuring that users can navigate our systems smoothly. Your role will involve becoming a subject-matter expert on CORE ELMS and CompMS, allowing you to provide insightful guidance and support to users. You will collaborate with the product team to relay user feedback and contribute to ongoing improvements in our platforms. Your work will directly impact the efficiency and confidence of our partners in managing their academic processes.

What we offer

At PeopleGrove, we are committed to enhancing educational outcomes through innovative technology and exceptional service. You will be part of a supportive team that values responsiveness and empathy in customer interactions. We offer opportunities for professional growth and development, as well as a chance to make a meaningful impact in the education sector. Join us in our mission to empower institutions and improve student and alumni engagement through our integrated suite of platforms.