Customer Success Advisor • Mid-Level

Who you are

You have a strong background in customer success or account management, ideally within the healthcare technology sector. Your ability to build and maintain relationships with clients is exceptional, and you thrive on helping customers achieve their goals through effective use of technology. You possess a consultative mindset, allowing you to engage proactively with clients and understand their unique needs. You are detail-oriented and have a knack for problem-solving, ensuring that any issues are addressed promptly and effectively. Your communication skills are top-notch, enabling you to convey complex information in a clear and concise manner. You are passionate about improving patient care and understand the importance of clinical communication in achieving optimal outcomes.

What you'll do

As a Customer Success Advisor at PerfectServe, you will be responsible for managing a portfolio of customers, ensuring they maximize the utilization and adoption of our clinical communication solutions. You will engage with clients regularly to understand their needs and provide guidance on best practices for using our products. Your role will involve collaborating with internal teams to address customer feedback and drive product improvements. You will also track customer satisfaction metrics and work to enhance the overall customer experience. By fostering strong relationships, you will help clients realize the full value of our solutions, ultimately contributing to improved patient care and operational efficiency.

What we offer

At PerfectServe, we are committed to creating a supportive and collaborative work environment. You will have the opportunity to work with a talented team dedicated to making a difference in healthcare. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to enhance clinical communication and improve patient outcomes.