Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or account management, ideally within the tech or legal sectors. Your experience has equipped you with the skills to understand client needs and translate them into actionable insights. You thrive in collaborative environments and enjoy working closely with cross-functional teams to enhance customer experiences. You are proactive in seeking feedback and continuously improving processes to better serve clients. Your communication skills are top-notch, allowing you to effectively convey complex information in a clear and concise manner. You are passionate about making legal services more accessible and are excited about the impact of AI in this field.

What you'll do

As a Customer Success Manager at Doctrine, you will be responsible for ensuring that our clients are getting the most out of our legal AI platform. You will work hand-in-hand with our account management teams to deploy and optimize the use of Doctrine, enriching the overall customer experience. Your role will involve understanding the unique needs of each client and providing tailored support to help them achieve their goals. You will also gather feedback from clients to inform product development and improvements, ensuring that our offerings continue to meet their needs. Additionally, you will contribute to building a culture of collaboration and innovation within the company, helping to foster an inclusive and dynamic work environment.

What we offer

At Doctrine, you will be part of a mission-driven team that is dedicated to making law more accessible through innovative technology. We offer a supportive and inclusive workplace where your ideas are valued, and you can make a real impact. You will have opportunities for professional development and growth, as well as the chance to work with a talented team that is passionate about transforming the legal industry.