Technical Account Manager • Mid-Level

Who you are

You have a strong technical background combined with excellent client-facing skills — you understand the intricacies of business planning and performance management, and you are passionate about helping clients maximize their use of the Pigment platform. You thrive in a collaborative environment and enjoy working closely with clients to ensure they achieve their strategic goals. Your ability to communicate complex technical concepts in a clear and engaging manner sets you apart, allowing you to build strong relationships with clients and internal teams alike.

You are driven by innovation and have a keen interest in AI technologies — you stay updated on industry trends and best practices, which enables you to provide valuable insights to clients. Your problem-solving skills are top-notch, and you approach challenges with a positive attitude, always looking for ways to enhance the client experience. You are adaptable and can navigate the fast-paced nature of a growing SaaS company, ensuring that you meet client needs effectively.

What you'll do

As a Technical Account Manager at Pigment, you will be the primary point of contact for our strategic clients, guiding them through the implementation and optimization of our AI-powered platform. You will work closely with clients to understand their unique business needs and help them leverage Pigment's features to drive better decision-making and performance management. Your role will involve conducting training sessions, providing ongoing support, and ensuring that clients are fully engaged with the platform.

You will collaborate with cross-functional teams, including product development and customer success, to relay client feedback and contribute to product enhancements. Your insights will help shape the future of the Pigment platform, ensuring it continues to meet the evolving needs of our clients. You will also be responsible for monitoring client satisfaction and proactively addressing any issues that may arise, ensuring a seamless experience for all users.

What we offer

At Pigment, we foster a culture of innovation and collaboration, where every team member is encouraged to share bold ideas and take smart risks. You will be part of a dynamic team that is passionate about redefining business planning through AI technology. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a significant impact in the world of business planning and performance management.