Technical Account Manager • Mid-Level

Who you are

You have a strong technical background combined with excellent client-facing skills — you understand the intricacies of business planning and performance management, and you are passionate about helping clients maximize their use of the Pigment platform. You thrive in a collaborative environment and enjoy working closely with clients to ensure they achieve their strategic goals. Your ability to communicate complex technical concepts in an accessible manner sets you apart, allowing you to build strong relationships with clients and internal teams alike.

You are driven by innovation and have a keen interest in AI technologies — you stay updated on industry trends and are eager to leverage your knowledge to enhance client experiences. Your problem-solving skills enable you to address client challenges effectively, ensuring they receive the best possible support. You are adaptable and can navigate the fast-paced environment of a growing SaaS company, contributing to the overall success of the team.

What you'll do

As a Technical Account Manager at Pigment, you will be the primary point of contact for strategic clients, guiding them through the implementation and optimization of the Pigment platform. You will conduct regular check-ins to assess client satisfaction and identify opportunities for improvement, ensuring that clients are fully leveraging the platform's capabilities. Your role will involve collaborating with cross-functional teams, including product and engineering, to address client needs and provide feedback for product enhancements.

You will deliver training sessions and workshops to help clients understand the platform's features and best practices, empowering them to make informed decisions. Your expertise will be crucial in troubleshooting technical issues and providing timely resolutions, fostering a positive client experience. Additionally, you will track client engagement metrics and report on success stories, contributing to the overall growth and success of the Pigment platform.

What we offer

At Pigment, you will be part of a dynamic team that values innovation and collaboration. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a supportive environment that encourages creativity and bold ideas, allowing you to make a meaningful impact on our clients and the business as a whole. Join us in redefining business planning and performance management with cutting-edge AI technology.