About Scaleway
Your cloud ecosystem for sustainable growth
Key Highlights
- Over 38,000 customers in 160 countries
- Headquartered in Paris with 501-1000 employees
- Part of the Iliad Group with profit-sharing options
- Offers a Startup Program with cloud credits and expertise
Scaleway, headquartered in Paris, France, is a leading cloud computing provider that empowers over 38,000 businesses across 160 countries. With a focus on sustainability and flexibility, Scaleway offers a comprehensive cloud ecosystem, including bare metal, containerization, and serverless architect...
π Benefits
Scaleway offers a range of benefits including 75% reimbursement on public transportation, a β¬200 annual discount on Scaleway Elements, and profit-shar...
π Culture
Scaleway fosters a culture centered around sustainability and flexibility, making it an attractive choice for startups. The company emphasizes a smoot...
Overview
Scaleway is hiring a Technical Account Manager to support the expansion of their Enterprise segment in Italy. You'll act as a trusted advisor to ensure technical success and alignment with clients' business challenges. This role requires strong technical knowledge and customer relationship skills.
Job Description
Who you are
You have a strong background in technical account management, ideally with experience in cloud computing or related fields. Your ability to build trust and maintain long-term relationships with clients is paramount, as you will be the key point of contact for technical inquiries and support. You understand the complexities of cloud infrastructures and can communicate effectively with both technical and non-technical stakeholders.
You are proactive in identifying potential challenges and opportunities for your clients, ensuring they are aligned with Scaleway's roadmap. Your analytical skills allow you to assess client needs and provide tailored solutions that drive their success. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to deliver exceptional service.
What you'll do
In this role, you will manage post-sales relationships with strategic clients in Italy, ensuring their technical success with Scaleway's cloud products. You will act as a liaison between clients and internal teams, facilitating communication and addressing any technical issues that arise. Your responsibilities will include onboarding new clients, providing training on Scaleway's services, and continuously monitoring client satisfaction.
You will also be involved in gathering feedback from clients to inform product development and improvements. By understanding their business challenges, you will help clients leverage Scaleway's offerings to meet their goals. Your role is crucial in driving customer retention and satisfaction, ultimately contributing to Scaleway's growth in the enterprise segment.
What we offer
Scaleway provides a dynamic work environment where innovation and sustainability are at the forefront. You will have the opportunity to work with cutting-edge technologies in a company committed to responsible cloud solutions. Scaleway values its employees and offers a supportive culture that encourages professional growth and development. Join us in shaping the future of cloud computing in Europe.
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