Customer Operations • Mid-Level

Who you are

You have experience in managing customer disputes and collections, ensuring timely and accurate investigation of disputed charges. You understand the importance of proactive outreach for outstanding balances and have a knack for effective negotiation to recover overdue payments. Your ability to act as a strategic link between customer-facing teams and finance operations is key to your success in this role.

You thrive in a collaborative environment and are skilled at fostering positive stakeholder relationships. Your expertise in optimizing processes and procedures will help maintain healthy accounts receivable. You are detail-oriented and have a strong understanding of the financial aspects of customer transactions.

What you'll do

In this role, you will manage the full lifecycle of customer disputes and collections, from initial inquiry through to resolution and payment. You will work closely with various teams to ensure that disputes are handled efficiently and effectively. Your responsibilities will include investigating disputed charges, negotiating with customers, and maintaining accurate records of all interactions.

You will also be responsible for providing subject matter expertise to optimize processes and procedures related to disputes and collections. Your role will involve regular communication with customers to ensure their concerns are addressed promptly and satisfactorily. You will play a crucial role in maintaining the company's reputation for excellent customer service while ensuring financial accuracy.

What we offer

Pipedrive offers a dynamic work environment where you can grow your skills and contribute to a mission-driven company. You will be part of a diverse team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our success.