Customer Support • Entry-Level

Who you are

You have a strong ability to explain complex financial topics succinctly and clearly, which is essential for communicating the collection experience to other teams within Stripe. Your multi-tasking, time management, and prioritization skills enable you to handle various tasks effectively. You possess the ability to grasp and navigate relevant legal requirements, ensuring compliance in all aspects of your work. Working independently is second nature to you, and you pay strong attention to detail in every task you undertake. Your negotiation and conflict resolution skills are well-honed, allowing you to manage challenging situations with ease. Strong written and verbal communication skills are among your key strengths, enabling you to interact effectively with clients and team members alike.

What you'll do

As a Collections Specialist at Stripe, you will be part of a vibrant team dedicated to reshaping the financial landscape for businesses worldwide. Your primary responsibility will be to handle over a million support cases each year, empowering users not just to solve problems but to achieve their goals. You will collaborate closely with various teams to ensure that users receive the best support experience possible. Your role will involve explaining complex financial topics to both clients and internal teams, ensuring clarity and understanding. You will also be responsible for managing collections processes, negotiating with clients, and resolving any conflicts that may arise. Your attention to detail will be crucial as you navigate legal requirements related to collections. You will work independently while also contributing to a collaborative team environment, where every voice matters. Your ability to prioritize tasks will help you manage your workload effectively, ensuring that all cases are handled promptly and efficiently.

What we offer

At Stripe, we cultivate a culture of collaboration, inclusivity, and support. You will be part of a mission-driven community that values excellence and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every team member. Our Mexico City office is a vibrant hub where you can grow your career while making a significant impact on the global economy. We offer competitive compensation and a supportive work environment that celebrates successes together.