About Pipedrive
Sales CRM that empowers your sales team
Key Highlights
- Over 95,000 customers including Amazon and Vimeo
- Unicorn status achieved with $91.3M funding from Vista Equity Partners
- 900+ employees across 10 global offices
- Innovative product Pipedrive Pulse enhances AI capabilities
Pipedrive, headquartered in Midtown South, New York, is a leading sales CRM and pipeline management software provider, trusted by over 95,000 customers globally, including companies like Amazon and Vimeo. Founded in Estonia in 2010, Pipedrive has raised $91.3 million in funding, achieving unicorn st...
π Benefits
Pipedrive offers competitive salaries with an annual bonus system, health insurance, and a flexible benefits package. Employees enjoy flexible working...
π Culture
Pipedrive fosters a value-driven culture where people come first, encouraging employees to execute their ideas while maintaining a lighthearted atmosp...
Overview
Pipedrive is hiring a Transaction Services Specialist to manage customer disputes and collections. You'll ensure timely resolution and maintain healthy accounts receivable. This role requires strong negotiation skills and experience in finance operations.
Job Description
Who you are
You have experience in managing customer disputes and collections, ensuring that you can handle the full lifecycle from initial inquiry to resolution and payment. Your ability to negotiate effectively allows you to recover overdue payments while maintaining positive relationships with stakeholders. You understand the importance of collaboration, acting as a strategic link between customer-facing teams and finance operations. You are detail-oriented and committed to optimizing processes and procedures to enhance efficiency.
Desirable
Experience in a similar role within a technology or software company is a plus. Familiarity with accounts receivable processes and financial operations will help you excel in this position. You are adaptable and can thrive in a fast-paced environment, contributing to a team that values integrity and excellence.
What you'll do
In this role, you will manage the full lifecycle of customer disputes and collections, ensuring timely and accurate investigation of disputed charges. You will proactively reach out for outstanding balances and negotiate effectively to recover overdue payments. Your role will involve collaborating with various teams, including customer-facing and finance operations, to maintain healthy accounts receivable. You will provide subject matter expertise to optimize processes and procedures, ensuring that the company adheres to its values while delivering exceptional service to customers.
What we offer
Pipedrive offers a dynamic work environment where you can grow your skills and contribute to a mission-driven company. You will be part of a diverse team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of great people to create a great product. Join us in making everyday work faster and easier for sales and marketing teams around the world.
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