Customer Operations • Entry-Level

Who you are

You are a collaborative and driven individual who thrives in a hospitality environment. You understand the importance of creating exceptional experiences for guests and residents, and you are committed to ensuring their needs are met throughout their stay. You possess strong communication skills and are comfortable interacting with a diverse range of individuals. You are detail-oriented and take pride in maintaining a welcoming atmosphere. You are adaptable and can handle various situations that may arise during overnight shifts. You are eager to contribute to a team that values collaboration and guest satisfaction.

What you'll do

As an Overnight Guest Experience Associate, you will be the primary point of contact for guests and residents during the overnight hours. Your responsibilities will include addressing guest inquiries, resolving issues, and ensuring a smooth operation of the property. You will assist guests with check-ins and check-outs, provide information about the property and local area, and ensure that all guest needs are met promptly. You will also collaborate with the property team to maintain a high standard of service and contribute to a positive guest experience. Your role is crucial in creating a welcoming environment that encourages guests to return to Placemakr properties in the future.

What we offer

Placemakr offers a competitive hourly rate of $21/hr for this position. You will have the opportunity to work in a unique environment that combines the best of apartment living and hospitality. As part of a remote-first team, you will enjoy flexibility in your work arrangements while still being part of a collaborative team that values in-person interactions during biannual get-togethers. Additionally, you will have access to discounts for stays at select Placemakr properties across the US, enhancing your experience as a member of our team.