About Whatnot
Transforming eCommerce through live shopping experiences
Key Highlights
- Founded in 2019, headquartered in Venice, CA
- Raised $974.2 million in Series E funding
- Facilitated over $6 billion in sales as of 2025
- Remote co-located team with hubs in US, UK, and Europe
Whatnot is a live stream platform and marketplace headquartered in Venice, Los Angeles, CA, that enables users to turn their passions into businesses. Founded in 2019, Whatnot has raised $974.2 million in funding and operates across the US, UK, and Europe, facilitating over $6 billion in sales as of...
🎁 Benefits
Whatnot offers comprehensive health, dental, vision, and life insurance plans, including coverage for dependents. Employees enjoy competitive salaries...
🌟 Culture
Whatnot fosters a remote-friendly culture that emphasizes innovation and community engagement. The company is dedicated to transforming eCommerce thro...
Overview
Whatnot is hiring a Customer Experience Agent for the overnight shift in Phoenix, AZ. You'll be responsible for ensuring a positive customer experience by resolving issues related to payments, orders, and shipments. This role is ideal for individuals who are problem solvers and have a customer-first attitude.
Job Description
Who you are
You are a dedicated individual with a passion for providing exceptional customer service. You thrive in fast-paced environments and are eager to solve problems for customers, ensuring they receive the products they ordered as quickly as possible. Your strong communication skills allow you to interact effectively with both buyers and sellers, fostering a positive experience for all. You understand the importance of a customer-first attitude and are committed to making things right when issues arise.
You are adaptable and can handle a variety of customer inquiries, from payment issues to general questions about orders and shipments. Your ability to remain calm under pressure and think critically will help you navigate challenges effectively. You are excited about the opportunity to work with a team that values innovation and community, contributing to the future of e-commerce.
What you'll do
As a Customer Experience Agent, you will be responsible for driving the best possible user experience through process improvement and problem-solving. You will interact with customers to resolve issues related to their orders, ensuring they receive their products promptly. Your role will involve managing inquiries about payments, shipments, and general questions, always with a focus on providing a positive experience.
You will collaborate with your team to identify areas for improvement in customer service processes, helping to enhance the overall experience for users on the platform. Your proactive approach will be key in addressing customer concerns and ensuring satisfaction. You will also be part of a remote co-located team that values innovation and community, contributing to the growth of Whatnot as a leading live shopping platform.
What we offer
Whatnot offers a dynamic work environment where you can grow your skills and contribute to a rapidly expanding company. You will be part of a team that is redefining e-commerce, blending community, shopping, and entertainment. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse skills and experiences within our workforce. Join us in building the future of online marketplaces and making a difference in the lives of our customers.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Whatnot.
Similar Jobs You Might Like
Based on your interests and this role
Customer Support
Whatnot is hiring a Customer Experience Agent for the overnight shift in Phoenix, AZ. You'll be responsible for ensuring a positive customer experience by resolving issues related to payments, orders, and shipments. This role is ideal for problem solvers with a customer-first attitude.
Customer Operations
Whatnot is seeking a Customer Experience Team Lead for their night shift to enhance user experience through process improvement and problem-solving. This role requires strong leadership skills and a focus on customer insights.
Customer Support
Whatnot is seeking a Customer Experience Agent to enhance user satisfaction through effective problem-solving and order management. You'll engage with customers to resolve issues related to payments and shipments. This role is ideal for individuals with a strong customer-first attitude.
Customer Support
Whatnot is hiring a Customer Experience Agent to enhance user satisfaction through effective problem-solving and order management. You'll interact with buyers and sellers to ensure a positive experience. This role is based in Phoenix, AZ.
Customer Operations
Whatnot is seeking a Customer Experience Team Lead to enhance user experience through process improvement and problem-solving. You'll lead a team of agents to resolve customer issues and provide insights to improve the platform. This role requires strong leadership and analytical skills.