About Plain
Transforming customer service for B2B teams
Key Highlights
- London headquarters with a growing team of 21-100 employees
- $23 million raised in seed funding
- API-first platform designed for product and engineering teams
- 35 days of holiday plus enhanced parental leave
Plain is a London-based startup focused on revolutionizing customer service for modern, product-centric companies. With $23 million in funding, Plain offers an API-first platform that empowers B2B teams to enhance their customer support capabilities. The company is in the seed stage and aims to comp...
🎁 Benefits
Employees enjoy generous equity on employee-friendly terms, up to 5% pension employer contribution, and 35 days of holiday, including public holidays....
🌟 Culture
Plain fosters a culture that prioritizes engineering excellence and rapid execution. The company values innovation in customer service, leveraging adv...
Skills & Technologies
Overview
Plain is hiring a Senior Product Engineer (AI) to build AI features and backend services for their customer support platform. You'll work with technologies like PostgreSQL and contribute to a rapidly evolving B2B landscape. This role requires a strong focus on AI and hands-on engineering experience.
Job Description
Who you are
You are a customer-obsessed Senior Product Engineer with a passion for AI and its transformative potential in customer support. You have a strong background in building scalable infrastructure and are eager to take ownership of AI features from concept to production. Your experience includes designing and implementing backend services, and you thrive in a hands-on individual contributor role.
You have a deep understanding of the latest technologies and prioritize productivity over trends. Your expertise in PostgreSQL allows you to build robust data pipelines and APIs that enhance the functionality of AI integrations. You are not looking for a management role; instead, you enjoy diving into the technical aspects of product development and making a tangible impact.
What you'll do
In this role, you will own and ship AI features such as agents, assistants, and insights, ensuring they are developed quickly and safely. You will design and implement backend services that support these AI features, focusing on creating a seamless user experience. Your responsibilities will include building robust APIs and abstractions that facilitate smooth integrations with various customer interaction channels.
You will collaborate closely with cross-functional teams to define how AI shapes modern customer support, contributing to a platform that is already trusted by high-growth companies. Your work will directly influence the way businesses engage with their customers, moving beyond reactive support to proactive relationship building.
You will also prioritize working with the latest technologies that enhance productivity, ensuring that the tools you choose align with the company's goals. As a key player in the team, you will help define the future of customer support through innovative AI solutions.
What we offer
Plain offers a competitive compensation package for a startup environment, recognizing the unique opportunity this role presents. You will be part of a dynamic team that is redefining customer support, with the chance to work on cutting-edge AI technologies. The London office provides a collaborative atmosphere where your contributions will be valued and impactful.
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