About Pleo
Smart spending solutions for modern teams
Key Highlights
- Unicorn status achieved after $150M Series C in 2021
- Over 20,000 customers using Pleo's smart cards
- Raised $431.1 million in total funding
- Headquartered in København N with 501-1000 employees
Pleo, headquartered in København N, is a leading fintech company that provides smart company cards designed to simplify employee spending and streamline bookkeeping. Founded in 2015, Pleo has raised $431.1 million in funding, achieving unicorn status after a $150 million Series C round in 2021. With...
🎁 Benefits
Employees receive their own Pleo card to eliminate out-of-pocket spending, along with 25 days of holiday plus local public holidays. The company offer...
🌟 Culture
Pleo fosters a culture focused on efficiency and trust, eliminating the hassle of expense reports and empowering employees with smart spending solutio...
Overview
Pleo is hiring a Customer Success Manager to help SMB customers achieve success with their spend management solutions. You'll work collaboratively to maximize the value of Pleo’s platform across Germany and Denmark.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within the SaaS industry. You understand the importance of customer relationships and are passionate about helping clients achieve their goals. You possess excellent communication skills, enabling you to convey complex information in a clear and engaging manner. You thrive in collaborative environments and enjoy working with cross-functional teams to drive customer satisfaction. You are proactive in identifying customer needs and challenges, and you take pride in delivering exceptional service. You are adaptable and open to feedback, always looking for ways to improve processes and enhance the customer experience.
What you'll do
As a Customer Success Manager at Pleo, you will be responsible for onboarding new SMB customers and ensuring they derive maximum value from our solutions. You will work closely with clients to understand their unique needs and challenges, providing tailored support and guidance. You will monitor customer engagement and satisfaction, proactively addressing any issues that arise. Collaborating with the product and engineering teams, you will relay customer feedback to help shape future product enhancements. You will also develop and deliver training sessions to empower customers in using Pleo’s platform effectively. Your role will involve building strong relationships with key stakeholders, ensuring they are informed and engaged throughout their journey with Pleo.
What we offer
At Pleo, we offer a dynamic and inclusive work environment where you can thrive. You will be part of a diverse team committed to innovation and excellence. We provide opportunities for professional growth and development, encouraging you to take on new challenges and expand your skill set. Our culture values collaboration, respect, and a shared vision of helping businesses manage their spending more effectively. We believe in work-life balance and offer flexible working arrangements to support your personal and professional needs.
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