Technical Support Engineer • Entry-Level

Who you are

You are a customer-focused individual with a passion for technology and a desire to help others. You have familiarity with key programming languages such as JavaScript, Node.js, and PHP, which will enable you to assist customers effectively. You understand the importance of clear communication and can engage with both technical and non-technical users on a personal level. You are adaptable and open to learning, welcoming applicants from diverse backgrounds, including those without prior customer-facing experience.

What you'll do

As a Technical Support Engineer at Postman, you will become a technical expert on the Postman API platform, assisting users in navigating and utilizing the software effectively. You will engage with customers through various support channels, including phone support, to resolve their inquiries and issues. Your role will involve troubleshooting technical problems, providing solutions, and ensuring customer satisfaction. You will collaborate with other teams to enhance the user experience and contribute to the continuous improvement of the support process.

What we offer

Postman offers a dynamic work environment where you can grow your skills and advance your career in the tech industry. You will be part of a supportive team that values collaboration and innovation. The company provides opportunities for professional development and encourages you to take initiative in your role. You will also have access to resources and tools that will help you succeed in delivering exceptional support to our users.