Technical Support Engineer • Mid-Level

Who you are

You have a solid background in technical support, ideally with experience in finance or accounting software — you understand the nuances of enterprise-level customer service and are adept at resolving complex technical issues. Your coding and scripting skills are strong, particularly in languages like Python and SQL, which you use to automate solutions and improve processes. You thrive in a collaborative environment, working closely with software engineers and customer success teams to ensure smooth operations for clients. Your communication skills are exceptional, allowing you to convey technical information clearly to non-technical stakeholders. You are proactive in identifying potential issues before they escalate, ensuring that customers receive timely and effective support. You are comfortable working in a remote-first environment and can adapt to various work styles, whether fully remote or hybrid.

What you'll do

As a Technical Support Engineer at Cryptio, you will be responsible for delivering exceptional technical support to our enterprise customers. You will troubleshoot complex technical issues, collaborating with the L1 Support squad and software engineers to resolve problems efficiently. Your role will involve automating solutions to enhance customer experience and streamline operations. You will also engage with customers to understand their needs and provide tailored support, ensuring they can effectively use our financial integrity solutions. You will participate in cross-functional meetings to discuss ongoing issues and improvements, contributing your insights to enhance our product offerings. Additionally, you will document technical issues and solutions to build a knowledge base that can assist both customers and internal teams. Your contributions will be vital in maintaining high customer satisfaction and operational efficiency.

What we offer

At Cryptio, we offer a flexible work environment that supports your lifestyle and productivity, whether you prefer to work fully remotely or in one of our hubs in New York, London, or Paris. We value collaboration and ownership of outcomes, encouraging you to take initiative and learn from both successes and failures. You will be part of a dynamic team that is passionate about bringing financial integrity to the crypto economy, working with leading organizations in the industry. We provide competitive compensation and benefits, along with opportunities for professional growth and development in a rapidly evolving field. Join us in making a significant impact in the crypto economy while enjoying a supportive and innovative work culture.