Technical Support Engineer • Mid-Level

Who you are

You have a strong technical background and a hands-on approach to problem-solving — you're motivated by improving systems and processes rather than just closing tickets. You thrive in collaborative environments and enjoy working closely with customer success, sales, and engineering teams to provide expert troubleshooting and technical guidance. Your proactive mindset allows you to dig into logs, spot patterns, and turn one-off problems into scalable solutions. You are passionate about technology and eager to learn, as you understand the importance of velocity in a fast-paced AI-driven environment.

Desirable

Experience in a technical support role or a related field is a plus, as is familiarity with AI technologies or recruiting systems. You have a knack for communicating complex technical concepts clearly and effectively to non-technical stakeholders, ensuring that everyone is aligned and informed. Your ability to work under pressure and manage multiple tasks simultaneously makes you an ideal candidate for this role.

What you'll do

As a Technical Support Engineer at Metaview, you will be responsible for building out the company's first dedicated technical support function. This involves providing fast and expert troubleshooting for complex issues that customers encounter while using Metaview's AI solutions. You will become the go-to expert on how Metaview works under the hood, which means you'll need to dive deep into logs and system performance metrics to identify and resolve issues efficiently. You will collaborate closely with the Customer Success and Engineering teams to ensure that customer feedback is integrated into product improvements and that any recurring issues are addressed proactively.

Your role will also involve documenting common issues and solutions to create a knowledge base that can help streamline future support efforts. You will play a key role in enhancing the customer experience by ensuring that users receive timely and effective support. As the company continues to scale, your insights and contributions will be vital in shaping the technical support strategy and ensuring that customers remain satisfied with the product.

What we offer

At Metaview, you will work alongside some of the best co-workers in the industry, in an environment that fosters cohesion, collaboration, and high performance. We prioritize a supreme rate of learning as we re-orient how the world works with AI. You will receive competitive compensation, including cash and equity, along with all the benefits you'd expect and more. Join us in our mission to revolutionize the recruiting process with cutting-edge AI technology.