Customer Operations • Entry-Level

Who you are

You are a customer-focused individual with a strong understanding of patients' needs and preferences. You thrive in a fast-paced startup environment and can prioritize competing demands effectively. Your ability to provide exceptional customer service is paramount, as you will be shaping and improving the patient experience at Prenuvo.

Desirable

Experience in a healthcare or customer service role would be beneficial, but your willingness to learn and adapt is what truly matters. You are comfortable working in a hybrid setting, balancing in-office and remote work.

What you'll do

As a Patient Experience Representative, you will support the sales and patient care teams by assisting with incoming inquiries and requests. Your role is crucial in ensuring that patients have a positive experience from the moment they reach out to us. You will be responsible for addressing patient inquiries, providing information about our services, and ensuring that their needs are met promptly and efficiently. You will collaborate closely with other team members to enhance patient retention efforts and contribute to the overall mission of Prenuvo.

What we offer

Prenuvo offers a supportive work environment where your contributions directly impact patient care. You will have the opportunity to work in a hybrid model, allowing for flexibility in your work schedule. We value our employees and are committed to their professional growth, providing opportunities for extension or conversion to full-time based on performance and business needs. Join us in our mission to transform healthcare and make a difference in patients' lives.