Customer Success • Mid-Level

Who you are

You are a dedicated professional with a passion for improving customer experiences in the healthcare sector. You understand the importance of delivering exceptional service and are committed to embodying Zocdoc's core values in every interaction. You have experience in customer service or a related field, and you thrive in environments where you can build authentic connections with clients. You are skilled at upselling features and providing tailored solutions that meet the unique needs of each customer. You are a collaborative team player who enjoys working alongside thoughtful and driven colleagues to solve complex problems.

What you'll do

As a Provider Experience Specialist at Zocdoc, you will play a vital role in enhancing the experience of our provider accounts. You will be responsible for delivering exceptional customer service, ensuring that providers feel supported and valued. Your ability to upsell features will be crucial in helping providers maximize their use of our platform. You will engage with providers to understand their needs and offer tailored solutions that enhance their experience with Zocdoc. You will work closely with cross-functional teams to ensure that our services align with the needs of our providers and contribute to our mission of empowering patients. Your role will involve fostering authentic connections and inspiring trust among our provider accounts, ultimately driving satisfaction and loyalty.

What we offer

At Zocdoc, we offer a supportive work environment where you can thrive and grow. We believe in the power of collaboration and are committed to fostering a culture free of discrimination and harassment. You will have the opportunity to work remotely, allowing for flexibility in your work-life balance. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to transform healthcare and make it work for patients.