Customer Support • Entry-Level

Who you are

You are a dedicated individual with a passion for providing exceptional service to partners. Your strong verbal and written communication skills enable you to establish trust and rapport with partners, ensuring they feel valued and supported. You thrive in a collaborative environment and are eager to work cross-functionally to enhance the partner experience. Flexibility and a relentless focus on partner retention are key attributes that you bring to the role. You are optimistic and creative, always looking for ways to improve the service experience for partners. Your empathetic approach allows you to connect with partners on a personal level, treating them as equals and advocates for their needs.

What you'll do

As a Partner Support Specialist, you will be responsible for onboarding new partners and providing them with a flawless first experience. You will own the partner relationship for a large portfolio of accounts throughout the partner lifecycle, leading meetings and communications both virtually and in-person. Your role will involve maintaining and cultivating a value-driven, collaborative partnership with partners, ensuring they receive the support they need to succeed. You will work closely with various teams within Xometry to address partner inquiries and resolve any issues that may arise. Your focus will be on delivering best-in-class service and ensuring partner satisfaction throughout their journey with Xometry.

What we offer

At Xometry, we offer a dynamic work environment where you can grow your career and make a meaningful impact. You will have the opportunity to work with a diverse group of partners and suppliers, gaining valuable experience in the custom manufacturing industry. We value creativity and innovation, encouraging you to bring your ideas to the table. Our team is committed to fostering a supportive and collaborative culture, where your contributions are recognized and appreciated. Join us in powering the industries of today and tomorrow by connecting people with big ideas to the manufacturers who can bring them to life.