Customer Support • Entry-Level

Who you are

You are a dedicated individual with a strong commitment to providing exceptional customer service. You maintain a professional and positive attitude in all interactions, ensuring that customers feel valued and supported. You thrive in collaborative environments, working closely with team members to achieve common goals and deliver outstanding results. Your ability to communicate effectively and empathize with customers sets you apart in the field of customer support.

You understand the importance of aligning your work with the company's mission and values. You are eager to learn and adapt to new challenges, demonstrating a proactive approach to problem-solving. Your attention to detail and organizational skills enable you to manage multiple tasks efficiently while maintaining a focus on customer satisfaction.

What you'll do

As a Customer Support Specialist at QGenda, you will be responsible for providing exceptional support experiences to our customers. You will engage with customers to understand their needs and deliver solutions that align with our industry-leading best practices. Collaborating with members of the Customer Experience organization, you will work on project-based assignments that involve the QGenda application, ensuring that our customers receive the highest level of service.

You will maintain a professional demeanor in all customer interactions, addressing inquiries and resolving issues promptly. Your role will involve documenting customer interactions and feedback to help improve our services and support processes. You will also participate in training sessions to stay updated on product features and enhancements, enabling you to provide informed assistance to customers.

In addition to direct customer support, you will contribute to team projects aimed at enhancing the overall customer experience. This may include collaborating with cross-functional teams to identify areas for improvement and implementing solutions that benefit our customers and the organization as a whole.

What we offer

At QGenda, we foster a dynamic work environment that encourages growth, innovation, and collaboration. You will be part of a team that values your contributions and supports your professional development. We offer competitive compensation and benefits, along with opportunities for career advancement within the company. Join us in making a difference in the healthcare industry while enjoying a fulfilling career in customer support.