Technical Consultant • Mid-Level

Who you are

You are a highly motivated and experienced Technical Consultant with a strong background in customer relationship management and technical consulting. You have a proven track record of transforming customer requirements into tangible solutions that drive significant business value. Your ability to engage with customers and understand their business processes sets you apart in this role.

You possess excellent communication skills, allowing you to conduct engaging workshops with customers to gather requirements and document their technical needs. Your expertise in configuring solutions and integrating platforms ensures that you can deliver optimal results for your clients.

What you'll do

In this role, you will be a critical partner to our customers and our AI engineers, guiding them through the successful implementation and adoption of the Quiq platform. You will conduct workshops to understand customer requirements and translate these into detailed design specifications. Your responsibilities will include configuring the Quiq solution to align with customer needs, setting up messaging channels, routing rules, and intelligent agent workflows.

You will provide strategic guidance and best practices to customers, helping them optimize their use of the Quiq platform for maximum impact on customer experience and operational efficiency. Additionally, you will develop and deliver comprehensive training sessions for various customer stakeholders, ensuring they are well-equipped to utilize the platform effectively.

What we offer

Quiq offers a strong company culture with benefits such as dental and vision insurance coverage, a flexible unlimited vacation policy, and stock options. We are committed to creating a welcoming environment for everyone and ensuring that our employees feel supported and connected at work.