Customer Success • Senior

Who you are

You have a strong background in customer engineering, ideally with experience in data management solutions. Your focus is on ensuring customer success and satisfaction, and you thrive in collaborative environments where you can share knowledge and simplify processes for your team and clients. You understand the importance of data in driving business success and are passionate about helping organizations leverage their data effectively.

You possess excellent communication skills, allowing you to articulate complex technical concepts to non-technical stakeholders. Your ability to build relationships with clients and understand their needs is crucial in this role. You are proactive in identifying opportunities for improvement and are committed to delivering exceptional service.

Desirable

Experience with AI-powered data solutions or master data management (MDM) is a plus. Familiarity with cloud-native technologies and data interoperability will help you excel in this position. You are adaptable and open to learning new technologies and methodologies that can enhance customer experiences.

What you'll do

As a Senior Customer Engineer at Reltio, you will be responsible for driving customer success by implementing and optimizing our AI-powered data management solutions. You will work closely with enterprise clients to understand their unique data challenges and provide tailored solutions that enhance their data interoperability and management capabilities.

You will collaborate with cross-functional teams, including product management and engineering, to ensure that customer feedback is integrated into our product development process. Your role will involve conducting training sessions and workshops for clients to help them maximize the value of our solutions.

You will also monitor customer usage and satisfaction metrics, proactively addressing any issues that arise and ensuring that clients are achieving their desired outcomes. Your insights will be invaluable in shaping our customer success strategies and improving our offerings.

What we offer

Reltio offers a flexible work environment that supports a distributed workforce, allowing you to balance your personal and professional life effectively. We are committed to fostering a culture of collaboration and innovation, where your contributions are valued and recognized. You will have opportunities for professional growth and development, as well as access to resources that will help you succeed in your role.

Join us at Reltio, where you can make a meaningful impact on how organizations manage and leverage their data. We believe in the power of data to drive business success, and we are looking for individuals who share our commitment to excellence and customer satisfaction.