Customer Support • Lead

Who you are

You are a seasoned leader with extensive experience in customer support, particularly within SaaS and AI-enabled environments. You have a proven track record of shaping and executing strategies that enhance customer interactions and drive satisfaction. Your passion for innovation in the restaurant industry fuels your desire to inspire exceptional performance within your team. You thrive in fast-paced, high-growth settings and are adept at collaborating with cross-functional teams to achieve business objectives.

You understand the importance of both human-led and AI-powered support, ensuring that every customer interaction is seamless and outcome-driven. Your leadership style is characterized by your ability to motivate and elevate the performance of your team, fostering a culture of excellence and customer-centricity. You are committed to building a world-class support operation that not only meets but exceeds customer expectations.

Desirable

Experience in the restaurant industry is a plus, as is familiarity with the latest trends in customer support technology. You are open to innovative approaches and are eager to implement new strategies that enhance customer loyalty and drive business growth.

What you'll do

As the Vice President of Customer Support at Restaurant365, you will be responsible for the overall vision and strategy of the customer support function. You will lead a team dedicated to providing exceptional service to our customers, ensuring that every interaction is efficient and effective. Your role will involve collaborating closely with Product, Engineering, Sales, and Marketing teams to align support strategies with broader business goals.

You will oversee the day-to-day operations of the customer support team, implementing best practices and processes that enhance service delivery. Your focus will be on scaling the support organization to meet the demands of a growing customer base while maintaining high standards of service quality. You will also be responsible for analyzing customer feedback and support metrics to identify areas for improvement and drive continuous enhancement of the customer experience.

In this leadership role, you will mentor and develop your team, fostering a culture of accountability and excellence. You will be instrumental in creating a supportive environment where team members feel empowered to deliver their best work. Your ability to inspire and motivate will be key to achieving the organization's customer support objectives.

What we offer

At Restaurant365, we value innovation and collaboration. You will have the opportunity to shape the future of our customer support operations and make a significant impact on our customers' experiences. We offer a flexible remote work environment that allows you to balance your professional and personal life while contributing to a mission-driven organization. Join us in transforming the restaurant industry through exceptional customer support.